CE&C Response to COVID-19

CE&C Response to COVID-19 – May 12, 2020 Update

Dear valued clients and friends of Culp, Elliott & Carpenter,

We write to share our plans and process for re-opening our office.

From the outset of our office’s COVID-19 shutdown on March 18th, our law practice was designated an “essential business,” entitled to serve clients.  Nonetheless, we conservatively have followed guidelines to keep our clients, ourselves and our communities safe.  We are mindful of Governor Cooper’s three phase plan that began on May 8th to relax restrictions and allow businesses to slowly and safely re-open their doors to employees and customers. 

Beginning on Monday, May 18, 2020, Culp Elliott & Carpenter team members will begin returning to the office utilizing a phased approach. Initially, our plan is to limit staff occupancy to 50% or less each workday.  We still will encourage our professional and support staff to work remotely.  Our hope is that opening our offices in a limited capacity will enhance our ability to serve you, our clients.

We have initiated protocols and processes based on CDC guidance on cleaning, disinfecting and maintaining a safe work environment.  These include ready access to hand sanitizer, wearing masks in the office, frequent cleaning and disinfecting of “high touch” areas and social distancing.  We have hired a professional cleaning firm to sanitize the office extensively on Sunday, May 17th.

To maintain a safe environment for staff, clients and visitors, we will continue to limit in-office client meetings for the foreseeable future.  If the need arises for you to visit our office, then we ask that you wear a mask.  If you don’t have a mask upon your arrival, then we will provide you with one.  Please do not visit if you are sick.  Also, we have adopted a “no shaking hands” policy.  Please understand that we will show respect for you and others by not shaking hands at this time. 

As we enter our third month of working remotely, we expect to continue to provide our tax, estate planning, and legal services to you, uninterrupted.  We have been busy, actively serving clients since closing the office on March 18th.  We have made necessary adjustments along the way as we, along with you, navigated through these unprecedented times.  Despite the disruptions to daily life caused by COVID-19, we remain committed to delivering an exceptional client experience and stand ready to help you reach your planning goals.

Please visit the News tab of our website for relevant newsletters on The Families First Coronavirus Response Act (FFCRA) and COVID – 19: Advice for Commercial Real Estate Landlords & Tenants.  https://www.ceclaw.com/news/.  We will continue to add updates to the information on our website related to COVID-19 and the valuable ways in which we can help our clients through these turbulent times.

We care about our clients, your families, our colleagues, our families and our communities.  We pledge to be in this together, supporting one another until this unusual time has passed.  In the end, these experiences will make our firm, our clients and our colleagues, even more adaptable and prepared for the opportunities we face together every day.

Thank you for the trust and confidence you place in us.  Please contact us with any questions or needs.  We hope you and your family remain safe and healthy.

 

CE&C Response to COVID-19 – April 8, 2020 Update 

Dear valued clients and friends of Culp, Elliott & Carpenter,

We write to share our response to the novel coronavirus (COVID-19).  Our firm is devoted to the health and safety of our clients and their families, our colleagues, and the communities we serve in the Carolinas and elsewhere, and this has guided our planning and decision-making.

We are well-prepared to provide our tax, estate planning, and legal services to you, uninterrupted, while taking all necessary precautions.  We may need to make adjustments along the way as we, along with you, navigate these unprecedented times, and we appreciate your patience.

Effective Wednesday, March 18th, 2020, Culp, Elliott & Carpenter team members are working remotely until further notice.  Culp, Elliott & Carpenter’s physical office is closed.  We will limit face to face meetings out of the office.  

Because the situation is fluid, we do not know how long this policy will be in effect.  We are prepared to serve our clients remotely for an extended period.  We are swiftly shifting to complete remote operations to allow our clients to work with us without disruption.

This approach is consistent with the way we work daily with most of you.  In effect, we have tested and employed these remote methods for years. While we will miss seeing you in person, we do not anticipate interruptions in the service you are accustomed to receiving.  We continue to work diligently to meet deadlines and to maintain the high level of service you expect from us.  Our colleagues will have the tools and technology they need to deliver on our commitments to you.  We employ best practices for working in a virtual environment, particularly related to cybersecurity.  As we make this transition, we want to thank you for your flexibility and for partnering with us on new and creative ways of working that meet your needs.

Tips and observations:

  • The methods for reaching us via email and telephone remain the same.
  • We expect to have a “skeleton crew” at our office to receive packages and mail, as well as to facilitate work between our colleagues and our clients.
  • We will limit in-person meetings. We encourage the use of telephone conferences, written communications, and video-conferencing.  We have used this technology extensively for several years on varying types of devices.
  • In certain limited, case-by-case situations and emergencies, we may choose to serve clients at their locations while our clients are implementing their own prevention and preparedness plans.
  • We remain dedicated to you, our clients. If we need to adjust how an engagement is approached due to your changing requirements or ours, we’re committed to being nimble and collaborative.
  • Our team will continue to learn and follow your policies concerning security, travel, meetings, telecommuting, and similar issues.
  • Open communication is critical to our practice.

As always, we stand ready to help you reach your planning goals.  Midday on March 17 and over the following days, the Treasury delayed the 2019 tax reporting deadline by 90 days (July 15) for filing or paying most taxes.  Many states have followed suit.  Also, on March 27, Congress passed the CARES Act and might pass additional tax relief bills.  We will monitor these situations and laws closely, and can answer your questions about those potential changes.

Despite the disruptions to daily life caused by COVID-19, we remain committed to delivering an exceptional client experience.  Our passion for helping our clients reach their goals has not diminished.  

We pledge to be in this together, supporting one another until this unusual time has passed.  

Thank you for the trust and confidence you place in us.  Please contact us with any questions or needs.  We hope you and your family remain safe and healthy.

 

CE&C Response to COVID-19 – March 18, 2020

Dear valued clients and friends of Culp, Elliott & Carpenter,

We write to share our response to the novel coronavirus (COVID-19).  Our firm is devoted to the health and safety of our clients and their families, our colleagues, and the communities we serve in the Carolinas and elsewhere, and this has guided our planning and decision-making.

We are well-prepared to provide our tax, estate planning, and legal services to you, uninterrupted, while taking all necessary precautions.  We may need to make adjustments along the way as we, along with you, navigate these unprecedented times, and we appreciate your patience.

Effective Wednesday, March 18th, 2020, Culp, Elliott & Carpenter team members will work remotely until March 31st (subject to extension).  Culp, Elliott & Carpenter’s physical office will close.  We will limit face to face meetings out of the office.  

Because the situation is fluid, we do not know how long this policy will be in effect.  We are prepared to serve our clients remotely for an extended period.  We are swiftly shifting to complete remote operations to allow our clients to work with us without disruption.

This approach is consistent with the way we work daily with most of you.  In effect, we have tested and employed these remote methods for years. While we will miss seeing you in person, we do not anticipate interruptions in the service you are accustomed to receiving.  We continue to work diligently to meet deadlines and to maintain the high level of service you expect from us.  Our colleagues will have the tools and technology they need to deliver on our commitments to you.  We employ best practices for working in a virtual environment, particularly related to cybersecurity.  As we make this transition, we want to thank you for your flexibility and for partnering with us on new and creative ways of working that meet your needs.

Tips and observations:

  • The methods for reaching us via email and telephone remain the same.
  • We expect to have a “skeleton crew” at our office to receive packages and mail, as well as to facilitate work between our colleagues and our clients.
  • We will limit in-person meetings. We encourage the use of telephone conferences, written communications, and video-conferencing.  We have used this technology extensively for several years on varying types of devices.
  • In certain limited, case-by-case situations and emergencies, we may choose to serve clients at their locations while our clients are implementing their own prevention and preparedness plans.
  • We remain dedicated to you, our clients. If we need to adjust how an engagement is approached due to your changing requirements or ours, we’re committed to being nimble and collaborative.
  • Our team will continue to learn and follow your policies concerning security, travel, meetings, telecommuting, and similar issues.
  • Open communication is critical to our practice.

As always, we stand ready to help you reach your planning goals.  Midday on 3/17, for some taxpayers (not trusts or estates), the Treasury delayed the 2019 tax reporting deadline by 90 days (July 15) for filing or paying some taxes.  Also, Congress might pass tax relief bills.  We will monitor these situations and laws closely, and can answer your questions about those potential changes. 

Despite the disruptions to daily life caused by COVID-19, we remain committed to delivering an exceptional client experience.  Our passion for helping our clients reach their goals has not diminished.  

We pledge to be in this together, supporting one another until this unusual time has passed.  

Thank you for the trust and confidence you place in us.  Please contact us with any questions or needs.  We hope you and your family remain safe and healthy.